Refund & Weather Policy
EON Infinity Entertainment LLC · Effective June 1, 2026
Tickets
All ticket sales are final except when an event is cancelled or rescheduled by EON. Cancelled events are refunded in full to the original payment method within 10 business days. For rescheduled events your ticket is honoured on the new date or refundable within 14 days of the announcement.
Weather
Trail rides, rodeos and outdoor concerts are rain-or-shine. Events are delayed or stopped only when lightning, high winds or unsafe ground conditions are confirmed by the production team. If more than half the advertised programme cannot be delivered, ticket holders receive a credit or refund.
Vendor booths
Booth fees are refundable up to 30 days before the event, less a $50 processing fee. Within 30 days, fees may be transferred to a future EON event.
Sponsorship & proposal deposits
Deposits are refundable in full until the activation brief or production timeline is signed. After that, deposits are applied to the invoice and are non-refundable, except where EON cancels.
Digital products & consulting
Digital downloads are final once delivered. Consulting services follow our Service & Refund Policy (/service-policy): full refund before work begins; after work begins, refunds apply only to the undelivered portion; 24 hours' notice to reschedule.
How to request
Email us with your reference code. Refunds are issued to the original payment method through Stripe.
Questions: contact us.