Service & Refund Policy
EON Infinity Entertainment LLC · Effective June 1, 2026
Applies to
Strategy Session ($175), Planning Blueprint Service ($650), 30-Day Remote Coordination ($950), Additional Hour ($125) and Additional Blueprint Revision ($150) purchased through our Stripe checkout links. Prices are one-time, in USD.
Service delivery
We will contact the customer within one business day after purchase to arrange service delivery.
Refund before work begins
A full refund is available before work begins.
Refund after work begins
After work begins, refunds apply only to the undelivered portion of the service.
Rescheduling
At least 24 hours' notice is required to reschedule.
What is excluded
Prices cover EON's remote planning and coordination time only. Third-party, on-site and talent costs — venues, vendors, production, equipment, travel and performers — are excluded and quoted separately.
How to request a refund or reschedule
Reply to your Stripe receipt or contact us through the contact page with your receipt number. Refunds are returned to the original payment method.
Questions: contact us.